• Marianne Trevorrow ND

Iona Care is moving to the Sanctuary.

Updated: Aug 1, 2020

Dealing with the COVID-19 pandemic disruptions to our social and professional routine has changed all of our lives, but with the past four plus months of social distancing, we have seen new cases start to flatten in Ontario, particularly here in the greater Kingston area.

With telehealth making up the majority of my practice for the foreseeable future, I have made the decision to transition to a more sustainable mix of telemedicine and in-person visits out of the Sanctuary Co-working Space in downtown Kingston.

Telemedicine appointments will be available for booking on my Jane app portal here. The only change is that Ionacare now has its own version of Jane; patients who have booked to see me through the KIHC site will be sent information on transferring to Iona care's Jane portal in the next few days (in short: just a new intake form/profile and consents).

To further simplify, I have also switched my telehealth platform to an integrated system with Jane app--I think many patients will find this to be easier to access and more reliable, as we discovered during beta testing of this system in July. From now on, instructions on linking to the Jane telehealth portal will come from the appointment reminder email two days before your appointment, which will also contain a consent to telehealth care. For more details and a video demo of this system, the Jane people have posted a helpful online guide for patients here.

I also like the fact that the program was built with Canadian privacy regulations (PIPEDA nationally, PHIPA here in Ontario) first and foremost and is built on a Canadian hosted platform.

For in person appointments, new and continuing patients may book these either by calling my new office line at (613) 767-0767 or by emailing me directly to set up a time.

Currently, the Ontario Ministry of Health requires me to ask you a few questions about COVID-19 related symptoms or exposures each time you come in to see me for an in- person appointment.

Jane app will automatically send you an electronic screening form on the day of your appointment, but for those who are not able to negotiate online forms, please let me know and I will meet you in the Sanctuary waiting area just off the Clergy Street entrance and we can fill out the screening form together. In both cases, please bring a mask to your appointment and we will have hand sanitizer available in both the building and our meeting room for your appointment.

For the present time, I will generally be available regularly for in person bookings Tuesday, Wednesday, and Friday afternoons from 1:00-5:00pm, but will have morning and evening hours available for teleconsults on Tuesdays, Wednesdays, and, Fridays (plus limited Saturday morning hours). Morning hours may be available for in person appointments on request, however, so please ask if you need a morning in-person appointment time.

As per Kingston and Area (KFL&A) Public Health Stage 3 Reopening Guidelines, the Sanctuary staff carry out heightened cleaning and disinfecting of all common and treatment areas for your safety and ours.

Finally, I will be implementing direct insurance billing in my Sanctuary practice. I've used the electronic systems with Telus E-Claims and Provider Connect for many years, and am excited to offer this again to patients to streamline being reimbursed for ND care

I want to thank everyone for their patience as we navigate this transition to the new office and telehealth platform. The Sanctuary space is unique and beautiful with a lovely landscaped area with benches that can be enjoyed before and after your appointment and free parking on Clergy and other streets close by.